We are seeking a proactive and customer-focused Finance Systems Service Desk Analyst to start ASAP until the end of July. This is an excellent opportunity for someone who enjoys problem-solving, learning new systems, and delivering exceptional support to a diverse user community.
As the first point of contact for finance systems support, you will provide advice and guidance to staff, students, and suppliers, helping them navigate financial systems and processes. You will play a key role in ensuring business-critical activities continue smoothly by resolving issues efficiently and maintaining high service standards.
Key Responsibilities
- Provide first-line support for finance systems, responding to queries from staff, students, and suppliers.
- Develop a thorough understanding of finance systems, processes, and procedures through training and self-directed learning.
- Troubleshoot system and process-related issues, escalating complex cases where necessary.
- Record and manage incidents and service requests using the University's incident management system, ensuring adherence to agreed service levels.
- Support suppliers with account creation, form completion, and iSupplier-related queries.
- Deliver clear and accessible guidance to users of all technical abilities, including remote support via Microsoft Teams and other tools.
- Prioritise and manage multiple incidents effectively while maintaining excellent customer service.
- Contribute to the development and maintenance of knowledge resources, troubleshooting guides, and support documentation.
- Identify opportunities for service improvement and make recommendations to enhance support processes.
- Participate in finance systems projects, including testing and transition activities, to support successful implementation and adoption.
- Promote equality, diversity, and inclusion in all aspects of your work.
About You
We are looking for someone with strong analytical and communication skills who enjoys helping others and solving problems.
You will have:
- The ability to learn complex systems, processes, and procedures quickly.
- A good standard of education and a sound understanding of financial processes and terminology
- Strong IT literacy, including recent experience using Microsoft Word, Excel, and email applications.
- Experience dealing with business, procedural, and IT-related issues in a support environment.
- Experience using service desk tools, remote support technologies, and shared knowledge resources.
Vacancy 23352