Vacancy ID: 18825
A Central University of Oxford department are seeking an Enquiries Officer to join their team, supporting the fundraising and alumni engagement efforts of the collegiate University. This role is pivotal in maintaining excellent relationships with their alumni and supporters through effective communication, data management, and responsive support.
Duties:
• Monitor and respond promptly to alumni and supporter enquiries via email, phone, and post, ensuring efficient resolution or escalation as necessary.
• Maintain and update FAQs on the alumni and development websites, recommending improvements to enhance accessibility.
• Ensure accurate and compliant data updates, adhering to Data Protection legislation, GDPR, and PECR.
• Collaborate with the team to support other duties aligned with the post’s responsibilities.
• Contribute to the development and continuous improvement of alumni engagement and fundraising functions.
Selection Criteria:
• Experience with DARS is essential (candidates without this experience will not be considered)
• Exceptional customer support skills with the ability to deliver timely solutions.
• Strong written and verbal communication skills.
• Proven ability to prioritise tasks effectively under pressure.
• A proactive team player with a willingness to assist colleagues as needed.
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation. The University’s Policy on Data Protection may be viewed at https://compliance.admin.ox.ac.uk/data-protection-policy
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service