We are seeking a reliable and customer-focused Facilities Assistant to deliver high-quality support across buildings and events. The role involves providing excellent customer service to building users, setting up meeting rooms and lecture theatres (including furniture moves and AV setup), carrying out basic repairs and maintenance, supporting cleaning duties (including use of industrial equipment), undertaking security-related tasks such as reception cover and opening/locking up, logging and completing jobs via the Facilities IT system, handling post and deliveries, and proactively monitoring health and safety through regular building checks and maintenance identification.
The position is set to commence asap and will be full-time (36.5 hrs per week) for a duration of 12 weeks with a pay rate of £14.51 per hour + holiday pay.
Key Responsibilities:
Duties:
- Provide a high level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
- Set up meeting rooms, lecture theatres and other events as required, moving furniture and setting up audio visual aids as required
- Carry out basic repairs and maintenance to buildings and equipment
- Supervise and assist in general cleaning duties as required in the buildings and grounds.This could include use of industrial polishers and floor scrubbers
- Carry out some security-related duties; this may include reception duties, checking of identities, and opening and locking up procedures
- Report new jobs and record completed jobs for the Facilities team using IT system
- Receive, document and dispatch goods and services including post
- Monitor and maintain a high standard of health and safety by undertaking regular building checks andresolving or reporting any issues that arise
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
Selection Criteria:
- Literacy and numeracy skills equivalent to a GCSE in Maths and English
- Knowledge of Microsoft Office and email
- A proven ability to work as a member of a team
- Good interpersonal and organisational skills
- The ability to use your own initiative and work efficiently in a busy environment
- Awareness of health and safety regulations
- Previous experience in a customer services environment
- Previous experience in basic maintenance tasks
- Aptitude to learn bespoke building control systems
Vacancy ID: 21749
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service