We are seeking a professional and reliable Deputy Lodge Manager to support the day-to-day operation, security and customer service of the College Lodge. This role combines front-of-house duties, staff supervision, health and safety responsibilities, and deputising for the Lodge Manager to help maintain a safe, welcoming and well-organised environment.
The position is set to commence ASAP and will be full-time (40 hours per week including weekends and bank holidays) for an initial duration of 12 weeks with a pay rate of £16.92 per hour + holiday pay
Key Duties:
- Act as Lodge receptionist, presenting a professional and welcoming service to all visitors
- Handle main switchboard calls and coordinate on-site parking for guests and Fellows
- Supervise Lodge logistics, including parcels, post, cleanliness and organisation
- Monitor Lodge inboxes and manage student check-ins and check-outs
- Act as an information point, communicating relevant updates across College departments
- Maintain and update Salto lock access systems
- Deputise for the Lodge Manager as required, attending meetings and supporting operational decision-making
- Assist with staff supervision, rota planning, casual staff management and porter recruitment interviews
- Support stock management, including monthly merchandise stock takes
- Act as first responder to fire and intruder alarms and oversee daily security patrols
- Monitor CCTV, maintain incident logs and ensure accurate reporting
- Issue keys and fobs in line with procedures and complete termly key stock checks
- Support student discipline and welfare in collaboration with Junior Deans
- Supervise fire safety procedures, drills, alarm testing and first aid kit audits
- Support out-of-hours maintenance assessments and liaise with Works teams
- Assist with staff inductions and monitor Night Porter checks
- Ensure contractors comply with site safety requirements
Selection Criteria:
- Experience in a front-of-house, reception or customer-facing role
- Strong customer service skills and ability to handle challenging situations sensitively
- Ability to build positive working relationships with a wide range of stakeholders
- Disciplined and professional approach, with sound judgement
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Experience developing or following procedures
- Good standard of education (A-level, NVQ Level 3 or equivalent)
- Strong administrative and IT skills, including MS Office and digital calendars
- Understanding of data protection and GDPR requirements
Vacancy ID: 21868
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service