IT Officer

We are looking for a proactive and customer-focused IT Support Officer to join our department. This is an excellent opportunity for someone with strong technical troubleshooting skills and a passion for delivering high-quality user support in a dynamic academic environment.

You will play a key role in supporting staff, students, and visitors by managing IT enquiries, maintaining systems and infrastructure, and contributing to the continuous improvement of digital services across departments.

Key Responsibilities

• Provide 1st and 2nd line IT support, managing service desk enquiries and escalating complex issues where necessary.
• Install, maintain, and support a wide range of IT equipment including desktops, laptops, printers, AV systems, and hybrid teaching technologies.
• Ensure IT infrastructure operates effectively, working closely with system administrators and external service providers to resolve issues.
• Participate in service meetings with stakeholders, including senior departmental staff.
• Advise on and support procurement of IT hardware and equipment.
• Communicate IT updates to users via email, Teams, and internal portals.
• Contribute to strategic IT planning and decision-making within departments.
• Maintain awareness of developments in IT services and engage in training and knowledge-sharing activities.
• Ensure compliance with data security standards, policies, and legal requirements.
• Liaise with internal teams on IT-related logistics and safety considerations.

About You

You will bring a strong mix of technical knowledge and excellent communication skills, with a proven ability to support users in a professional environment.

Essential Skills & Experience:

• Experience in a user-facing IT support or helpdesk role.
• Strong troubleshooting skills across hardware (PCs, laptops, printers, monitors, peripherals).
• Experience supporting Windows 11, macOS, and Microsoft Office applications.
• Basic knowledge of Windows Server environments, including patching.
• Understanding of Microsoft Active Directory and Group Policy.
• Knowledge of wired and wireless networking and basic diagnostics.
• Familiarity with AV systems and tools such as Microsoft Teams and Zoom.
• Experience supporting desktop applications and collaboration platforms (e.g. SharePoint).
• Understanding of data security principles and best practices.