We are seeking a reliable and customer-focused Lodge Porter to provide a welcoming, professional and secure front-of-house service. This varied role combines reception, administration, security and event support within a busy College environment.
The position is set to commence ASAP and will be full-time working between 11.30am- 7.30pm Monday to Friday for an initial duration of 12 weeks with a pay rate of £14.51 per hour + holiday pay
Key Duties:
- Provide a professional and welcoming first point of contact for students, staff and visitors
- Respond to enquiries and provide helpful information and guidance
- Support the day-to-day running of the Lodge, including switchboard, emails, calendars and shift handovers
- Handle merchandise sales and other payments accurately
- Maintain confidentiality and discretion when dealing with sensitive matters
- Respond appropriately to emergencies, liaising with security and emergency services when required
- Monitor CCTV and undertake regular security patrols and building checks
- Challenge unauthorised access professionally and appropriately
- Assist with event preparation and provide on-the-day operational support
Selection Criteria:
- Experience working in a customer-facing or front-of-house environment
- Excellent customer service skills with a professional and approachable manner
- Ability to remain calm and make sound decisions under pressure
- Reliable, trustworthy and able to handle confidential matters appropriately
- Excellent written and verbal communication skills
- Supportive and empathetic approach when dealing with student welfare matters while maintaining professional boundaries
- Good administrative and IT skills, including Microsoft Office
- Ability to work independently and collaboratively as part of a team
Vacancy ID: 23921
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service