We are seeking an experienced and strategic Head of Domestic Operations to lead and oversee the College’s domestic services, including catering, accommodation, conferences and events, housekeeping, and site operations.
Key Responsibilities
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Provide strategic leadership across domestic services, supporting the College’s objectives and driving continuous improvement.
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Line manage five senior department heads across Catering, Food & Beverage, Housekeeping, Accommodation/Events and Lodge/Security.
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Oversee catering operations, ensuring high standards of food, service, hygiene and customer experience.
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Lead the conference, events and accommodation strategy, identifying opportunities to grow income and remain competitive.
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Manage accommodation, food and beverage budgets, with responsibility for effective financial control and an annual accommodation, conference and events income target of £6m+.
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Lead sustainability initiatives, particularly around food procurement, waste management and sustainable operations.
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Oversee health and safety, compliance, security and operational standards across domestic services.
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Lead strategic projects, contributing to major building and operational initiatives.
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Monitor performance through KPIs, financial reporting, customer feedback and operational reviews.
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Deputise for the Domestic Bursar when required and provide senior-level support in managing operational challenges and incidents.
About You
You will have:
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Significant senior management experience within a multi-disciplinary service environment, ideally involving food and beverage operations.
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Proven experience managing and developing senior managers and teams.
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Strong commercial experience, including income generation, budget management, market analysis and strategic planning.
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Experience developing marketing strategies, website content and social media activity.
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Proven project management skills and the ability to produce clear, high-quality reports.
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Strong knowledge of health and safety, food safety and relevant statutory compliance.
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A strategic, collaborative and hands-on approach, with the flexibility to work evenings, weekends and respond to emergencies when required.