We are seeking an organised and customer-focused Admissions Officer to support student recruitment and admissions across a range of educational programmes. The role combines applicant management, CRM administration, lead generation support and stakeholder engagement, ensuring prospective students receive timely guidance and a positive admissions experience.
The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.80 per hour + holiday pay
Key Duties:
- Manage admissions processes from application receipt through to offers, acceptance and enrolment
- Review applications and supporting documentation, ensuring eligibility requirements are met
- Respond to applicant and parent enquiries, providing clear guidance on admissions procedures and deadlines
- Monitor application progress and follow up outstanding documents, deposits and enrolment requirements
- Maintain accurate applicant, lead and opportunity records using Salesforce
- Review recruitment pipelines, identifying opportunities requiring follow-up and further engagement
- Contact prospective students through telephone, email and other approved communication channels
- Nurture prospective applicants and re-engage inactive leads to support recruitment and conversion
- Liaise with education agents and external partners regarding applications and programme information
- Produce reports and updates on admissions activity, applicant progression and recruitment pipelines
- Maintain data quality, ensuring accurate records and compliance with confidentiality requirements
- Identify opportunities to improve admissions processes and applicant communications
- Prepare handover documentation and outstanding action trackers to ensure continuity of service
Selection Criteria:
- Previous experience in admissions, student recruitment, customer relationship management or a similar role
- Experience using Salesforce or comparable CRM systems to manage applicants and recruitment pipelines
- Excellent written and verbal communication skills
- Strong customer service skills with confidence engaging prospective students, parents and external partners
- Excellent organisational and time-management skills with ability to manage high volumes of work
- Strong attention to detail and accuracy when maintaining records and processing applications
- Experience following up leads, managing enquiries and supporting applicant conversion
- Ability to work independently, use initiative and resolve routine issues
- Good IT skills, including Microsoft Office, databases and reporting tools
- Ability to handle confidential and sensitive information with discretion and professionalism
Vacancy ID: 24737
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service