IT and AV Technician

We are seeking a proactive and customer-focused IT & AV Technician to join a busy IT team within a prestigious higher education environment in Oxford.

Reporting to the Head of ICT, you will provide first- and second-line technical support to staff, students, fellows and conference guests, ensuring the smooth operation of IT systems, networks and audiovisual (AV) facilities across multiple sites.

This varied, hands-on role will involve troubleshooting hardware and software issues, maintaining IT infrastructure, installing and configuring equipment, and supporting meetings, events and conferences. You will play a key role in delivering a reliable, secure and efficient IT service, helping users make the most of the organisation's technology.

The successful candidate will have strong technical troubleshooting skills, a customer-focused approach and the ability to manage competing priorities in a dynamic environment. Flexibility may be required to support business-critical incidents and occasional out-of-hours IT and AV requirements.

Key Responsibilities

• IT Support: Deliver responsive first- and second-line IT support to staff, students, fellows and visitors, resolving technical issues in person, by telephone and via email.
• IT Operations: Support the day-to-day maintenance, administration and development of IT facilities across multiple sites, ensuring systems remain secure, up to date and fully operational.
• Hardware and Software: Install, configure, maintain and upgrade desktop computers, laptops, peripherals and software applications, including deploying new devices using Microsoft Deployment Toolkit.
• Network and Server Management: Monitor network infrastructure and servers, identify potential issues, implement fixes where appropriate and escalate complex problems as required.
• System Maintenance and Security: Conduct regular system health checks, monitor backups and system logs, apply software patches and help maintain the security and reliability of IT services.
• Audiovisual Support: Set up, maintain and troubleshoot AV equipment for meetings, presentations, events and conferences, ensuring all technical requirements are met.
• Equipment Procurement: Assist with the procurement, maintenance and replacement of IT equipment, ensuring devices meet operational and performance requirements.
• Laptop Management: Maintain the laptop fleet, ensuring devices are secure, fully functional and ready for deployment across a range of uses.
• Telecommunications: Investigate and resolve telecommunication issues to support reliable communication services.
• Training and Inductions: Organise and deliver IT inductions and training sessions for new and existing staff and students where appropriate.
• Stakeholder Collaboration: Work closely with university IT services, other colleges and relevant technical teams to resolve issues and maintain effective IT operations.
• Out-of-Hours Support: Coordinate with the Graduate Computer Assistant to ensure out-of-hours IT and AV requirements are communicated and managed effectively.
• Documentation: Maintain accurate technical documentation, system records and procedures to support efficient troubleshooting and service delivery.

About You

You will be a technically capable and organised IT professional who enjoys helping users and resolving a wide range of technical challenges. You will be comfortable working independently when required while also contributing effectively as part of a wider IT team.

You will demonstrate excellent communication and problem-solving skills, a strong customer service ethos and the ability to explain technical issues clearly to users with varying levels of IT knowledge.

Essential Skills and Experience

• Experience providing first- and second-line IT support in a professional environment.
• Proficiency in supporting Windows and Linux systems, with experience installing and supporting desktop operating systems, including Windows, Linux and macOS.
• Experience installing, configuring and maintaining desktop software and applications across different operating systems.
• Knowledge of configuring email clients and antivirus or endpoint security software.
• Strong hardware and software troubleshooting skills, with a methodical approach to diagnosing and resolving technical issues.
• Good working knowledge of TCP/IP networking and network troubleshooting.
• Experience with IT hardware installation, configuration, maintenance and upgrades.
• Ability to monitor system performance, carry out routine health checks and identify potential issues.
• Strong organisational skills, with the ability to prioritise support requests and manage competing demands.
• Excellent communication and interpersonal skills, with a commitment to delivering high-quality user support.
• Experience producing and maintaining clear technical documentation and procedures.