To apply for this role you must have:
- Experience in an IT service desk or customer support environment
- Proven ability to troubleshoot a wide range of IT issues independently
- Good knowledge of supporting personal devices and common software
We are looking for a proactive and customer-focused IT Officer to join our service desk team and deliver high-quality frontline IT support to staff and stakeholders. This hands-on role will involve troubleshooting hardware and software issues, supporting user accounts and devices, maintaining asset records, and contributing to IT system maintenance.
The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £16.57 per hour + holiday pay. This role is fully on site.
Key Responsibilities:
- Provide frontline IT support, acting as the first point of contact via the ticketing system.
- Troubleshoot desktop and application issues (Windows, Mac, Office suite, etc.).
- Set up and configure new devices and user accounts; manage inductions for new starters.
- Maintain the IT asset database and monitor ticket queues for timely resolutions.
- Escalate unresolved issues and support wider IT maintenance and system development.
- Provide support for software and hardware across desktops, mobiles, and network services.
- Participate in regular IT meetings and contribute to support documentation and user training.
Selection Criteria:
- Experience in an IT service desk or customer support environment.
- Strong interpersonal and communication skills, with a clear and helpful manner.
- Proven ability to troubleshoot a wide range of IT issues independently.
- Good knowledge of supporting personal devices and common software.
- Organised, detail-oriented, and committed to delivering excellent service.
- Adaptable team player with a positive, solutions-focused attitude.
Vacancy ID: 18921
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service