To apply for this role you must have:
- Experience in a helpdesk or first-line IT support role, ideally from within the University of Oxford
- Strong communication and interpersonal skills with the ability to explain technical information clearly.
- Working knowledge of networking, Windows Server patching, and Active Directory Group Policy.
We are seeking an experienced and customer-focused IT Officer to serve as the primary contact for IT support. This is a key role delivering first and second-line IT assistance and ensuring high-quality technical services for staff, students, and visitors.
The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.43 per hour + holiday pay
Key Responsibilities:
- Manage all 1st and 2nd line IT enquiries, escalating complex issues as necessary and working with systems administrators and service providers.
- Install, support, and maintain IT hardware and software, including desktops, laptops, printers, AV and hybrid teaching equipment.
- Monitor and ensure IT infrastructure operates effectively, resolving issues as they arise.
- Provide procurement advice and coordinate IT hardware purchases.
- Communicate service updates and engage in service-related meetings and strategic IT discussions.
- Maintain compliance with IT security and data protection best practices.
Selection Criteria:
- Experience in a helpdesk or first-line IT support role, ideally from within the University of Oxford
- Proficiency in supporting Windows 11, macOS, and MS Office.
- Working knowledge of networking, Windows Server patching, and Active Directory Group Policy.
- Familiarity with Microsoft Teams, Zoom, and desktop application support.
- Strong communication and interpersonal skills with the ability to explain technical information clearly.
- Excellent organisational skills and the ability to work both independently and as part of a team.
Vacancy ID: 19023
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service