IT Support Officer in Oxford City Centre - Temporary Staffing Service

Oxford City Centre

£16.57 p/h + holiday pay

Full-time (temporary)

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IT Support Officer

About the role

For this role, you will need to have experience of working in service desk environment, ability to support Apple and Microsoft computers and the ability to support A/V equipment. In this role, you will act as the first point of contact for all IT support queries, troubleshoot and resolve software/hardware issues and maintain and support AV equipment across the school.

Duties:

• Act as the first point of contact for all IT support queries via the ticketing system, email, phone, Teams, and in person.
• Troubleshoot and resolve common software/hardware issues, escalating complex problems to senior staff or third parties as necessary.
• Build and configure computers, install software and peripherals, and manage the recycling or disposal of hardware.
• Manage user accounts in Active Directory and other systems; monitor and support printers and multi-function devices.
• Maintain and support AV equipment across the school, including regular checks and responsive issue resolution.
• Assist with IT asset audits, general admin, and other tasks or projects as directed by the Senior IT Officer or Head of Administration & Finance.

Selection criteria:

• Experience of working in a user support or service desk environment.
• Demonstrable skills supporting Microsoft Windows operating system, Office applications and other end user software.
• Excellent spoken and written communication, with the ability to explain technical issues clearly and in a way that can be easily understood.
• A general understanding of active directory and networking.
• Experience or ability to learn supporting Apple MAC computers.
• Ability to support A/V equipment.

Vacancy ID: 19122

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service

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