We are seeking a Microsoft 365 Support Administrator to join our IT team and play a key role in supporting and maintaining our Microsoft cloud services. This role is ideal for someone with hands-on Microsoft 365 administration experience who enjoys troubleshooting, collaboration, and continuous service improvement.
Key Responsibilities
-
Respond to and resolve incidents and service requests in a timely, professional manner
-
Provide day-to-day support and maintenance for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint, Power Automate, and Power Flow
-
Assist with identity and access management using Entra ID (Azure Active Directory)
-
Monitor and manage licensing across Microsoft services
-
Support and troubleshoot telephony systems integrated with Microsoft Teams and Zoom Contact Centre
-
Collaborate with senior administrators and wider IT teams to escalate and resolve complex issues
-
Accurately document procedures, resolutions, and system changes
-
Contribute to service improvement initiatives and knowledge base articles
Essential Skills & Experience
-
Demonstrable experience administering Microsoft 365 environments
-
Practical knowledge of Exchange Online, Microsoft Teams, SharePoint, and Power Platform tools