Box Office Assistant

We are seeking a friendly and customer-focused Box Office Assistant to serve as the first point of contact for visitors, delivering excellent service through ticket sales, membership processing, and enquiry handling while supporting smooth front-of-house operations and ensuring a welcoming and accessible experience for all patrons.

The position is set to commence ASAP and will be full-time (35 hours per week) for 12 weeks (with a pay rate of £14.98  per hour + holiday pay).

Key Responsibilities:

Duties

The Box Office Assistant is the first point of contact for visitors, providing excellent customer service through phone, email, and in-person interactions. This role is responsible for handling ticket sales, processing memberships, and assisting patrons with booking queries, ensuring a smooth and welcoming experience for all.

         Customer Service

• Answer incoming phone calls promptly and professionally.
• Provide accurate information about events, performances, and Centre facilities.
• Handle inquiries via phone, email, and at the counter with a friendly, solution-oriented approach.

   

  Ticketing

   

• Assist customers with online and in-person purchases.

   

  Membership Sales & Administration

   

• Assist and process membership purchases

       Operational Support

• Work collaboratively with colleagues and the wider Centre team to ensure efficient front-of-house operations.

• Support accessibility needs of patrons, including arranging special seating or services.

• Provide Box Office services for evening performances where required.

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  Working Hours

  • Weekdays 1000-1700, weekend and evening work when required.
    
    

Selection Criteria:

•             Strong customer service and communication skills.

•             Previous experience in a box office, ticketing, or retail environment desirable

•             Ability to use computerised ticketing systems (training provided).

•             Confident handling card transactions.

•             Organised, reliable, and able to work calmly under pressure.

•             A friendly, welcoming manner with a passion for the arts and customer care.

•             Flexible and adaptable, with a proactive approach to problem-solving.

•             Commitment to equality, diversity, and accessibility for all patrons.

Vacancy ID: 23234

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service