We are seeking an experienced and proactive Accommodation & Housekeeping Manager to lead the delivery of high-quality accommodation and housekeeping services across the College. This is a key operational management role responsible for ensuring an excellent residential experience for students, guests, and staff while maintaining compliance, service excellence, and value for money.
Reporting to the Head of Operations, you will manage the Accommodation Coordinator and Head Housekeeper, providing leadership and support to ensure the effective day-to-day operation of accommodation allocation, housekeeping services, and related contracts. You will play a central role in maintaining high standards, driving continuous improvement, managing budgets, and ensuring compliance with relevant legislation and College policies.
Key Responsibilities
Leadership & Team Management
- Lead, motivate, and support the Accommodation Coordinator and Head Housekeeper, ensuring effective management of the wider accommodation and housekeeping teams.
- Foster a positive, inclusive, and collaborative working environment where diversity and inclusion are actively promoted.
- Support recruitment, training, performance management, and staff development.
- Address performance issues in partnership with the HR Manager where required.
- Provide guidance and direction to ensure the consistent delivery of high-quality services.
Accommodation Management
- Oversee the allocation and management of student accommodation in accordance with the UK Accommodation Code of Practice and College policies.
- Ensure rooms are clean, well-presented, appropriately furnished, and ready for occupancy.
- Manage accommodation contracts, room ballots, occupancy records, billing processes, and room inventories.
- Act as the College's subject matter expert for the KX (Kinetics) accommodation management system, driving system improvements and supporting effective usage across the team.
- Work closely with maintenance, welfare, academic, and estates teams to deliver a seamless residential experience.
- Manage accommodation-related complaints, resolving issues where possible and escalating appropriately.
- Coordinate room audits, refurbishment planning, furniture replacement programmes, and accommodation upgrades.
Compliance & Health & Safety
- Ensure compliance with all relevant legislation, regulatory requirements, and College policies relating to student accommodation.
- Oversee COSHH compliance and health and safety standards within housekeeping operations.
- Conduct and review risk assessments and implement required safety measures.
- Promote best practice in sustainability, recycling, and environmental responsibility.
- Support the development and implementation of policies and procedures within your areas of responsibility.
Financial & Contract Management
- Manage departmental budgets, monitoring expenditure and ensuring value for money.
- Oversee rent reporting, accommodation billing, invoicing, and financial administration.
- Manage contracts and supplier relationships, including laundry, waste management, window cleaning, pest control, furniture suppliers, and agency staffing.
- Support procurement and tendering activities in line with College policies.
- Produce reports and management information as required.
About You
To be successful in this role, you will have:
Essential Criteria
- Proven experience using KX (Kinetics) accommodation management software.
- Management experience within the accommodation, hospitality, residential services, or higher education sector.
- Strong administrative and organisational experience, with the ability to manage multiple priorities effectively.
- Knowledge of health and safety legislation, COSHH requirements, and compliance frameworks.
- Strong numerical and financial management skills, including budget monitoring and reporting.
Vacancy ID 23505